Recalls – What Do I Need to Do If My Pet’s Food is Recalled?

The information you will need when you learn of a recall includes:

The specific brand name and formula of the food being recalled. (g., Yummy Pet Adult formula)
The size of the package being recalled (g. 3.2lbs bag). In some cases only a specific size package may be recalled, other times it may be multiple package types.
The SKU number for the product(s)
The manufacturer’s lot number, used to identify the date and time the food was manufactured.
The “Best by” or expiration date.
What to do with the product you have remaining.

When Green Acres Kennel Shop learns of a pet food recall we first determine if any of our clients have purchased the product. If a client has provided us with contact information, we call or email them if they have purchased the recalled product. We then post a recall notice on our blog at www.words-woofs.meows.com and on the Green Acres Kennel Shop Facebook page to alert others who may have purchased the recalled product from someplace other than our store. If you subscribe to our blog, you will be emailed these notices automatically. If you like and follow the Green Acres Kennel Shop Facebook page and set Following to “See First,” any recall notice we post there should automatically appear in your Facebook newsfeed. I say “should” because we all know Facebook is constantly changing. You can also retrieve information on pet food recalls from the FDA’s website at https://www.fda.gov/Safety/Recalls/.

Once you have the above information, you can determine what to do next. As long as you have kept the original bag/can/container/package which the food came in, you can compare the product SKU, lot number, and best by date to determine if you have a product that has been recalled. We recommend that you always keep the container the food came in until you have used all of the food. At Green Acres, we can tell you what SKU you purchased and when you purchased it, but we do not have access to lot numbers and best by dates.

If your specific pet food is not affected by the recall, you do not need to do anything.

If your specific pet food is affected by the recall, contact the retailer where you purchased the product, and they can provide you with instructions on how to proceed. At Green Acres, we will offer you a full refund on products that have been recalled, provided the product was purchased at Green Acres, and that you have the original packaging.

If you do not have the original packaging and therefore cannot determine if the food you have has been recalled, it will be safest to dispose of the food.